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CSR - Call Center Representative in Addison, TX at Jordan

Date Posted: 7/11/2018

Job Snapshot

Job Description

The Customer SERVICE REPRESENTATIVE is responsible for contacting clients, as directed, to provide customer service calls pin a format provided by a script and relevant software. S/he may assist the Medicare location and/or Synergy in the coordination of client services.



DUTIES, RESPONSIBILITIES & COMPONENT PROPORTIONS:



I.          Client Contacts & Information Gathering                                                                  (component proportion 85%)



1.        Initiates contact normally via telephone or as directed  by  the  SCT program or Dir of Synergy, or  designee, with individuals referred to the location for potential home care services to introduce the client to the agency and to schedule an appointment to meet the client in his/her place of residence, if appropriate.


2.        Assists the marketing team, as needed, in sharing referral source information to support marketing efforts.


3.        Performs all other duties and responsibilities, as assigned



II.        Program Administration Coordination                                                                      (component proportion 15%)



1.   Works to maintain positive, collaborative relationships with clients, caregivers, internal and external referral sources, etc.


2.   Participates in internal staff meetings and training activities, as assigned.


3.   Performs all other duties as assigned.




Job Requirements

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS:



 


I.          Education


 


1.   Must have graduated from high school or received a Graduation Equivalent Degree (G.E.D.).


 


2.   Must have a minimum of one (1) year experience in customer relations, preferably in a healthcare setting.


 


 


II.         Experience


 


1.   Minimum of one (1) year’s experience in the health care setting, preferred.


 


2.   Working knowledge of medical terminology, preferred.



 


III.        Skills & Abilities


 


1.   Possesses excellent customer service skills.


 


2.   Must have good written & verbal communication skills.


 


3.   Has a positive attitude and willingness to learn throughout employment.


 


4.   Self-starter with excellent verbal and written communication skills.


 


5.   Ability to work with both clinical and non-clinical staff members.


 


6.   Willingness to learn and utilize software solution.


 


7.   Must be organized and have the ability to manage multiple tasks & priorities at any given time.


 


8.   Possesses word processing skills and proficiency in data entry preferred.


 


9.   Willingness to learn home health regulatory standards related to job-specific duties, including but not limited to: home health admission criteria, coverage, etc.



 


IV.        Other


 


1.         General


 


A.   Must have satisfactory references from previous employers.


 


B.   Must be able to pass a background check which may include criminal history check and OIG sanction screening.


 


C.  Must be willing to submit to and be able to pass a random drug screening.


 


D.  Must  have  a  dependable vehicle,  a  valid  driver’s  license,  and  maintain  vehicular  insurance  in accordance with laws of the State.


 


2.         Risk Exposure (blood borne pathogens, etc.) A.   Moderate Risk.


 


3.         Physical Requirements


 


A.   Moderate to heavy lifting.


 


B.   Ability to participate in physical activity.


 


C.  Ability to do extensive bending, lifting and standing on a regular basis.


 


D.  Ability to work for extended period of time while standing and being involved in physical activity. E.   Moderate to long periods of driving.