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Intake Specialist - Weekends 6pm-6am in Addison, TX at Jordan

Date Posted: 9/19/2018

Job Snapshot

Job Description

The Regional Intake Coordinator is responsiblefor appropriately receiving and coordinating Home Health referrals fromphysicians, hospitals, facilities and other community resources.  The Regional Intake Coordinator performs aninitial screening to determine suitability for admission to Home Health Careaccording to Medicare, Medicaid and third party payer guidelines.

I.          WorkFlow Necessary to Ensure Clinical and Financial Success                         (component proportion         90%)

  1. Integrates the Jordan Health Service Mission, Vision, and Values into each of the responsibilities of this position and daily communication with our customers and co-workers.

  2. Completes the referral/intake process including but not limited to initial contact with the patient/caregiver, assisting in securing physician orders, and coordination/documentation with sister departments as well as other referral sources.

  3. Coordinates the acceptance of all new patient referrals with the Branch, Marketing Representative, and any other department/entity as needed.

  4. Communicates with Regional Director, Administrator, Director of Nurses, Branch Manager, and Marketing Representative before refusing any referral.

  5. Disseminates the intake information to appropriate sources.

  6. Ensures timely processing of intake information and documentation of daily follow-up.

  7. Develops cooperative relationships and communicates effectively and professionally with patients, families, co-workers, and referral sources.

  8. Obtains/receives physician orders, discharge summaries and other pertinent information.

  9. Initiates F2F process and coordinates with the patient, family/caregiver, Branch, Physician/support staff, and marketing if needed.

  10. Enters referral and other appropriate information into HCHB including request for services, pertinent history, patient notes, financial notes and insurance information.

  11. Attends in-services and continuing education programs when appropriate and assigned.

    II.         QAPI Activities/Home Health Compare Results                                                  (component proportion 5%)

  1. Reports any client complaints or occurrence events to RN Branch Manager when appropriate.

    III.        Program Administration Coordination                                                                 (component proportion 5%)

  1. Responsible for the appropriate use of agency resources including but not limited to supplies and/or personnel to ensure financial success.

  2. Works to maintain positive, collaborative relationships with patients, caregivers, referral sources, and/or physicians.

  3. Participates in internal staff meetings and training activities, as assigned.

  4. Collaborates with members of the marketing team.

  5. Performs all other duties as assigned.

Job Requirements


I. Education and Experience

  1. Bachelor’s Degree preferred, or at a minimum be a High school graduate or have a GED with prior healthcare experience.

  2. Previous intake and computer experience preferred.

  3. Possession of a working knowledge of Medicare/Medicaid home health care benefits and policies and procedures preferred.

II. Skills &Abilities

  1. Has a positive attitude and willingness to learn throughout employment.
  2. Self-starter with excellent verbal and written communication skills.
  3. Ability to work with both clinical and non-clinical staff members.
  4. Willingness to learn and utilize software solution, inclusive of departmental work flow tasks.
  5. Must be organized and have the ability to manage multiple tasks & priorities at any given time.
  6. Possess a firm foundation of basic nursing skills.
  7. Willingness to learn home health regulatory standards related to job-specific duties, including but not limited to:  OASIS, Conditions of Participation, State-specific licensing rules, diagnosis coding, and internal policies.


            1.         General

  • Must have satisfactory references from previous employers.

  • Must be able to pass a background check which may include criminal history check and OIG sanction screening.

  • Must be willing to submit to and be able to pass a random drug screening.

  • Must have a dependable vehicle, a valid driver’s license, and maintain vehicular insurance in accordance with laws of the State.

            2.         RiskExposure (blood borne pathogens, etc.)

  • Low to Moderate Risk 

   3.         PhysicalRequirements

  • Heavy Lifting.

  • Ability to participate in physical activity.

  • Ability to do extensive bending, lifting and standing on a regular basis.

  • Ability to work for extended period of time while standing and being involved in physical activity.